FAQ
How to modify or cancel my 3C product order?
A: You can contact our customer service team within 24 hours after order payment to apply for order modification (including product model, quantity and delivery address) or cancellation. Once the order enters the packaging and shipment process, it cannot be cancelled or modified. You can only apply for return after receiving the goods.
What should I do if I receive wrong, missing or damaged 3C products?
A: Please take clear photos of the outer package, product appearance and missing accessories immediately after receiving the goods, and contact our customer service with relevant proof. We will verify the problem within the shortest time and provide free re-delivery, supplementary delivery, full refund or partial refund service according to the actual situation.
How long does it take for the refund to arrive in the account?
A: After your return or refund application is reviewed and approved, we will complete the refund processing within 3–5 business days. The specific arrival time is subject to the processing cycle of your payment platform and bank institution, and individual cases may be slightly delayed due to system reasons.
Can I change the delivery address after payment?
A: We support free address modification for unpaid and unshipped orders. You can contact customer service to update the accurate delivery information in time. Once the order is shipped and out of the warehouse, the delivery address cannot be modified.
Are your 3C products safe and reliable for daily use?
A: All our 3C electronic products have passed international formal quality certification and safety testing, with qualified product performance, safe materials and stable quality. There are no potential safety hazards such as electric leakage and failure, which fully meet the standards of daily family, office and personal use, so you can use them with confidence.
How to track the logistics information of my order?
A: After the order is shipped, we will send a tracking number and logistics query link to your registered email. You can enter the tracking number on our official website or the global logistics platform to check the real-time transportation, customs clearance and delivery status of your order.
Do your 3C products have after-sales warranty service?
A: Most of our electronic devices and core 3C products enjoy official after-sales warranty service. The specific warranty period and scope are subject to the product manual and official regulations. If product performance failures occur during the warranty period under normal use, you can contact us for after-sales maintenance services.
What should I pay attention to when returning 3C electronic products?
A: Please ensure that the returned products are not artificially damaged, disassembled or modified, with complete original packaging, accessories and certificates. It is recommended to use shockproof and moisture-proof packaging for return delivery to avoid secondary damage during transportation, which will affect the return inspection progress.