Return & Refund Policy
Return Eligibility We support 30-day unconditional return and exchange services for eligible 3C products. If you receive products with performance failure, appearance damage, wrong model, missing accessories or non-conforming description, you can apply for return or exchange within 30 days from the date of signing for the package. All returned products must be kept in unused, undamaged, unmodified condition, with complete original packaging, accessories, manuals and warranty cards.
Non-Returnable Items For product safety, intellectual property protection and personalized use reasons, customized 3C products, activated smart devices, used disposable electronic accessories, and products damaged artificially after receipt are not eligible for return and exchange, unless there are inherent quality problems confirmed by professional inspection.
Return Process 1. Contact our customer service team within the valid return period, submit a return application, and truthfully describe the return reason with corresponding photos or video proof; 2. Wait for our official review and approval, and obtain the designated return address and shipping instructions; 3. Pack the products completely and safely, and send them back in accordance with the specified address and requirements; 4. After we receive and inspect the returned goods to confirm compliance, we will complete the refund or exchange process for you.
Refund Rules After the returned products pass our inspection and verification, we will initiate the refund within 3–5 business days, and the fund will be returned to your original payment account. For returns caused by product quality problems, delivery errors or missing items on our side, we will bear the return shipping fee. For customers’ voluntary returns without quality problems, the return shipping fee shall be borne by the customer, and the original shipping fee paid for the order will not be refunded.
Damaged & Lost Orders If the products are severely damaged, missing or lost during transportation, please contact our customer service team in a timely manner, and provide valid proof such as package photos, product damage videos and logistics records. We will verify the situation quickly and provide full refund, free re-delivery or supplementary delivery service according to the actual situation.